QuickTime 6.0 Pro for Windows also leaves some bugs to swat, ranging from annoying little flaws (it can't open files with names longer than 64 characters) to more serious issues. Mac users, on the other hand, get priority in the discussion group, as well as the aforementioned helpful phone techs. ![]() We found many questions from perplexed Windows users-but no answers. A sympathetic support tech directed us to a QuickTime for Windows discussion group buried deep inside Apple's site, where Apple technicians read and respond to questions. Windows users get absolutely no phone support, aside from that for installation. Need help with QuickTime? If you're using it on a PC, forget it. Windows Media Player doesn't include an MPEG-2 decoder, either, for licensing reasons. And speaking of support, if you want to view MPEG-2 files-the format used in DVD movies-you'll have to pony up an additional $20 for a decoder. So, despite all the hype, you'll only be able to create your own MPEG-4 video you won't be able to use QuickTime to watch Hollywood blockbusters, such as Austin Powers, in all their groovy MPEG-4 glory. Unfortunately, months of wrangling over royalties with MPEG-4's licensing body have left the format in limbo there's very little MPEG-4 video available on the Web today. ![]() Or, use the app to create a simple slide show-mixing text slides, photos, and a soundtrack-and e-mail it to colleagues across the country. ![]() For example, you can use QuickTime 6.0 to stitch together digital video of all your kids' birthday parties and put a streaming version on your site. ![]() QuickTime Pro isn't a full-fledged video editor like Apple iMovie or Pinnacle Studio DV, but it offers rudimentary tools for patching together streaming clips. Buy the full version only if you're serious about creating streaming Web content everyone else should just download the free player. (Full-screen video playback, anyone?) QuickTime 6.0 also supports the new MPEG-4 compression scheme, but QuickTime newbies will find the program's many tools baffling, and the Windows version suffers notable flaws, such as no phone tech support. With the $30 QuickTime 6.0 Pro, Apple lets you create and play streaming video and audio and offers nifty features you won't find in RealNetworks' RealVideo or Microsoft's Windows Media Player.
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